The Ohio State University hiring Associate Director, Technology Services & Support in Columbus, Ohio, United States | LinkedIn (2024)

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Job TitleAssociate Director, Technology Services & Support

DepartmentLibraries | Executive Office

The Associate Director, Technology Services & Support, resides in the Technology & Digital Programs Division of University Libraries, the division that provides and supports digital library services, web applications, discovery services, endpoint management, information security and privacy, digitization and digital preservation, and technical infrastructure and reports to the Associate Dean for Technology and Digital Programs. The Associate Director collaboratively and consultatively leads the planning, development, and operation of Libraries client computing infrastructure resources and services, including the IT Service Desk.

This role provides direction to a department of professional staff and student workers and oversees endpoint management, printing, shares, and other aspects of support for over 650 user endpoints and approximately 25 servers. This role coordinates user service functions to ensure timely and complete delivery, consistent user communication and overall service excellence.

The Associate Director provides leadership and vision in the planning and integration of new technologies; fosters excellent user service; works with management and users to set goals; defines priorities and processes and strive for continuous improvement for the client service area; develops and communicates strategic roadmaps and service level agreements; and serves as a member of the division’s leadership team.

The Associate Director requires a focus on excellent user service, a high volume of problem resolution, and an understanding of ITIL standards to ensure quality delivery of computing resources. Develops budgets, chargebacks, and cost models as needed. An ideal candidate will function as a leader, manager, and doer in order to provide technology support and services that enables the staff and the Libraries overall to optimally function on a day to day basis. Responds to evening, weekend, and holiday emergency service calls, or during emergencies / disasters, as needed.Consistently demonstrates commitment to our values and promotes an organizational culture of Discovery, Connection, Equity, Integrity, and Stewardship (https://library.osu.edu/strategic-directions) as well as dedication to advance the work of the Libraries’ Information Technology unit. All other duties as assigned.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems Management, or comparable field of study, or an equivalent combination of education and experience.
• At least 5 years of IT management experience including at least 5 years of end point management and help desk oversight.
• ITIL certification.

Desired Qualifications

• 7-10 years of IT Management experience.
• Experience working in an academic setting.

Additional InformationCareer Roadmap:

Function: Information Technology

Sub-function: IT Service Support

Band: Managerial

Level: M3

Please submit cover letter and resume with the online application. The target hiring range is $99,000 to $117,000 annually.About The Ohio State University LibrariesThe Libraries promotes innovative research and creative expression, advances effective teaching, curates and preserves information essential for scholarship and learning at Ohio State, and shares knowledge and culture with the people of Ohio, the nation, and the world. Libraries faculty and staff live these values in all that we do: Discovery, Connection, Equity, Integrity, and Stewardship. Learn about our strategic directions here https://library.osu.edu/strategic-directions.

The Libraries’ greatest resource is our faculty and staff. Their expertise produces value beyond the collections and their commitment to continual improvement and innovation is one of the most significant ways the Libraries meets the diverse and evolving information needs of university students, faculty, and staff, alongside scholars throughout Ohio and the world.

As a global leader, the Libraries is actively engaged in local, statewide, national, and international initiatives to help shape the future of academic research libraries. These activities and the innovations that result enhance our ability to acquire, manage, and preserve emerging information resources, support knowledge creation, and enable its effective transmission to future learners.

Information about the Libraries is available at https://library.osu.edu.

The Libraries strives to provide welcoming, supportive environments for all to pursue and share knowledge. The Libraries is guided by our strategic priorities that facilitate, celebrate and honor diversity, inclusion, access and social justice. All positions are expected to contribute to building and advancing this environment and we encourage candidates to apply who share these values.

Location:

Eighteenth Avenue Library (0005)

Position TypeRegular

Scheduled Hours40

ShiftFirst Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

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