ClearCaptions, LLC hiring Director of Supply Chain & Logistics (Remote) in United States | LinkedIn (2024)

Who we are:

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing . By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

Position Summary:

We are seeking a dynamic and experienced professional to join our team as the Director of Supply Chain. The successful candidate will be responsible for overseeing all aspects of the supply chain , includ ing new product introduction (NPI), relationship management with offshore contract manufacturers, establishing new supplier relationships and cost savings opportunities , and optimizing the Sales and Operations Planning (S&OP) process . This leader will work directly with ClearCaptions Operations and Product Group leadership . ClearCaptions is a fast-growing organization and is seeking a leader to define the strategic vision and drive continual improvement in our rapidly growing supply chain.

This is a Remote/Work from Home position reporting to the Vice President of Implementation .

What you will do:

• Lead the NPI process with offshore contract manufacturers (CMs) and suppliers , ensuring successful introduction of new products to market.
• Managing all aspects of supplier and CM selection and onboarding .
• N urture relationships with existing CMs and suppliers , serving as the primary point of contact , and driving quality and cost initiatives .
• Continuously analyze the supply chain network to identify opportunities for cost savings and efficiency improvements.
• Proactively assessing supply chain risks and developing practical mitigation strategies.
• Oversee the Sales and Operations Planning (S&OP) process, collaborating with cross-functional teams to optimize inventory levels, production schedules, and customer demand forecasting.
• Provide leadership and guidance to the supply chain team, fostering a culture of collaboration, innovation, and continuous improvement.
• Act as business owner of the ERP system, making key architecture design decisions and overseeing implementation of changes.
• Creating and maintaining metrics to drive department performance and quality in production

Successful candidates should possess the following attributes:

• Agility to work within a fast growing and entrepreneurial company and manage competing priorities.
• Cross functional working style, coordinating seamlessly with operations and product management team to accomplish broad business goals.
• A n unwavering focus on service and an appreciation of our customers’ satisfaction.
• Unquestioned integrity, including the ability to maintain stringent compliance (FCC and FDA) requirements.
• Ability to quantify initiatives to justify changes and monitor business success.

Qualifications:

• Bachelor’s degree in supply chain management, business or related field , or equivalent experience.
• 1 0 years in international supply chain management, with a focus on NPI, contract manufacturing, supplier management, and S&OP processes.
• Experience in managing teams.
• Demonstrated success in building and maintaining strong relationships with contract manufacturers and suppliers.
• Excellent communication and negotiation skills, with the ability to influence and collaborate with internal and external stakeholders to create a high-quality results-driven, team-oriented environment.
• Strong analytical, planning and budgeting skills. Ability to influence others.
• Entrepreneurial, s trategic thinker with a proactive and results-oriented approach to problem-solving.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes .
• Experience in the consumer electronics is a plus.
• Willingness and ability to work flexible hour s and travel domestically and internationally. See “Remote with Travel” below.
• Proficient in MS Office & modern communication tools for virtual teams (i.e., MS Teams)

Physical Demands & Work Environment :

Employees may experience the following physical demands for extended periods of time: 

• Sitting, standing, and walking ( 100 %) 
• Keyboarding (100%) 
• Viewing computer monitor, tablet and cell phone screen requiring close vision (100%)
• May lift or move boxes (up to 50 pounds with assistance ) w hen in the warehouse.

Remote with Travel: Work environment is primarily work at home indoors or at warehouse , customer or vendor site, or other business meeting venue; exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions. Domestic t ravel to Rocklin, CA (approx. up to 2 0 %), may include overnight and out-of-state travel , and international travel (approx. up to 5 %) to visit key supply chain partners .

Compensation:$149,200 to $160,000/yr prospectively plus bonus with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program.

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity . All employment decisions are based on business needs, job requirements , and individual qualifications, without regard to race , color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics .

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

ClearCaptions is an Equal Opportunity Employer.

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