City of Westminster hiring Public Safety Telecommunicator I/II in Westminster, Colorado, United States | LinkedIn (2024)

Public Safety Telecommunicator I/II

Requisition Number: 24-00136

Salary Range: $62,212.80 - $92,019.20 Annually

Closing Date: Monday, June 3, 2024; 8:30 a.m.

POSITION PURPOSE

Westminster 9-1-1 is a Public Safety Answering Point (PSAP) responsible for emergency and non-emergency call processing and priority dispatching for law enforcement, fire apparatus, emergency medical services, animal management and other city services. Westminster's Public Safety Communications Center is open 24 hours a day, 365 days a year and requires shift work by all employees to include holidays, nights and weekends.

The Public Safety Telecommunicator I/II is a professional, technical position that is responsible for answering and triaging 9-1-1 emergency and non-emergency calls and documenting critical information in the integrated computer aided dispatch (CAD) system. This critical role serves as the vital communications link between the public and emergency services. Public Safety Telecommunicators administer care by providing pre-arrival medical instructions while field responders are enroute to the scene. Public Safety Telecommunicators manage emergency resources on multiple radio channels, to include police and fire personnel, and assist with incident operations. Public Safety Telecommunicators take protective actions by thoroughly interviewing callers and providing life-safety information. Public Safety Telecommunicators work in a highly specialized, safety sensitive position that requires proficiency in managing multiple internet protocol (IP) based communications and call delivery systems and manipulating a variety of computerized software systems in a fast-paced environment, with the objective of keeping all participants safe.

Hiring for the Public Safety Telecommunicator position involves a lengthy process that includes an online assessment and questionnaire, phone screen, in-person panel oral board, job suitability assessment, psychological evaluation, complete background investigation, and vision, hearing and substance screenings. It may take in excess of three months to complete the hiring process.

The City of Westminster is offering a $5,000 hiring bonus for Public Safety Telecommunicator I/II. All new Public Safety Telecommunicators I and II will receive $2,500 upon successful completion of the communications training program and $2,500 upon successful completion of the one-year probationary period.

The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

CANDIDATE QUALIFICATIONS

Education, Experience, Skills, Formal Training, Licenses, and Certifications

Required:

• Graduation from high school or possession of GED certificate
• Ability to type a minimum of 4842 data entry keystrokes per hour accurately
• Ability to earn and maintain Emergency Medical Dispatch Certification (EMD), Telecommunicator CPR (TCPR), Blue Card Certification, CCIC/NCIC Certifications, FEMA's National Incident Management System 100, 200, 700 and 800 certifications, and other public safety required certifications
• Ability to be proactive, learn and grow with rapid technological changes evolving to support public safety in our community including Next Generation 9-1-1, CAD 2 CAD multiagency interface, RapidSOS, etc.

Ability to:

• Demonstrate excellent analytical skills, creativity, troubleshooting and proactive problem-solving skills leading to sound judgement and quality decisions
• Demonstrate critical thinking skills to prioritize multiple events based on available resources
• Demonstrate knowledge of Colorado Crime Information Center (CCIC) and National Crime Information Center (NCIC); perform records management duties including processing work requests and using CCIC/NCIC to perform inquiries, time sensitive entries, modifications and cancellations to include warrants, missing persons, stolen vehicles and property
• Operate a sophisticated workstation comprised of a variety of public safety related computer software applications, hardware components and equipment, including CAD|RMS software applications and interface software
• Demonstrate knowledge of Microsoft Windows operating systems, Office suite (Word, Excel, Outlook, etc.), and various browsers
• Demonstrate knowledge of Police and Fire Department organizations, operations, and personnel to include City government structure and council members
• Demonstrate clear and effective communications using active listening, call control, judgment, respect, and empathy with callers that range from calm to panicked
• Obtain information from hostile, confused, and emotional callers
• Learn geography, radio codes, employee numbers, laws, city/department/section policies and procedures, and other resource information

Preferred:

• At least two (2) years of customer service experience, including extensive telephone experience
• Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered

HOW TO APPLY

The City of Westminster is an equal opportunity employer. Benefit information can be found on our job page. A City of Westminster online employment application is required for this position and is due by 8:30 a.m., on the closing date. Apply online at: westminsterco.gov/jobs