Adventure & Experiences Supervisor (2024)

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work/life combination.

Job Description

At the Fairmont, we are looking for a successful and enthusiastic Adventure & Experiences Supervisor who will assist in bringing programming and events to life from conception through to completion. Your vision and leadership Adventure & Experiences Supervisor will ensure an engaged team, efficient operations – and service that exceed the expectations of every guest and client. If you are creative, organized, energetic, an outdoor enthusiast, highly organized and love working with 'kids' of all ages, this may be the perfect role for you!

Job Duties Include:

Reporting to the Adventure & Experiences Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service.
• Coordinate appointments and scheduling of special events / activities on the calendar and scheduling system.
• Conducts walk-throughs and meetings with events, conference services and our employess for upcoming events / activities as needed.
• Communicate with all partners regarding event requirements and expectations. Arrange food and beverage, operational supplies, audiovisual equipment and collateral for all department special events, activities and animation (BEO’s).
• Serve as liaison with vendors on special event-related matters on day of events (including, but not limited to keynote speakers, guest entertainers, holiday enhancement vendors, groups, etc).
• Capture information on departmental projects to achieve quality event productions.
• Review all online and printed marketing material and provide updates to marketing team as required.
• Create team schedules, ensuring we stay within budgeted hours.
• Review monthly department inventory and order necessary stock in-line with department monthly budget.
• On-boarding management of new colleagues, ensuring all systems and technology access are granted in a timely manner
• Constantly review industry trend and provide insight and creative input on new additions to leaders.
• Handle any guest concerns as required.
• Support Director, Manager and key partners on all events / activities.
• Act as on duty leader for department.
• Cover departmental programming as needed.
• Other duties as assigned.

Qualifications

Your Skills & Qualifications:

• Degree / Diploma preferred; significant work experience can substitute for the degree.
• Standard First Aid certificate
• At least 2 years’ experience in programming, entertainment or event planning.
• Have the ability to manage multiple projects and work assignments at the same time and meet deadlines.
• Excellent interpersonal skills both in person and by phone, with high professionalism.
• Must be highly responsible, self-motivated, creative, energetic and organized.
• Strong team player.
• Phenomenal customer service ethic and high expectations for quality.
• Strong knowledge of the latest versions of Microsoft Word, Excel, PowerPoint

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:bsh.careers@fairmont.com

APPLY TODAY:For more information on working and living in at Fairmont Banff Springs, please visitwww.banffspringsjobs.com